My Aims' Privacy Policy — Your information is safe with us

Welcome to My Aims. This Privacy Policy ("Policy") explains what information we collect from you when you use the My Aims platform — including the website and mobile app — how that information is used, and how it is kept secure.

By using My Aims, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of My Aims services.

My Aims complies at all times with applicable laws in Bangladesh and international data protection standards. Protecting your privacy is our top priority.

To improve your service experience and maintain a safe gaming environment, My Aims collects the following types of information:

My Aims only collects information that is necessary to provide our services. We do not request unnecessary personal data.

My Aims uses the data it collects for the following purposes. Each purpose is essential to delivering a reliable and safe service:

• Account Management: Managing registration, login, and account security on My Aims.
• Payment Processing: Verification of deposits, withdrawals, and transactions.
• KYC Verification: Verifying your identity and age in compliance with international regulations.
• Fraud Prevention: Detecting unusual activity to keep your account secure.
• Customer support: Resolving your issues quickly and effectively.
• Service improvement: Improving your experience on the My Aims platform.
• Promotional Communications: Keeping you informed about bonuses and offers with your consent.
• Legal Compliance: Compliance with applicable laws and regulations.

My Aims never sells your personal information. However, limited data may be shared with trusted third parties in specific circumstances:

• Payment Processor: Mobile banking partners such as bKash, Nagad, and Rocket to process transactions.
• KYC Verification Service: Licensed third parties for identity verification.
• Technology Partner: Game software providers who assist in operating games.
• Law Enforcement Agencies: Where required by a court order or legal obligation.
• Regulatory authority: To meet the requirements of licensing authorities.

Before sharing information with any third party, my aims ensures they adhere to the same data protection standards. We have signed confidentiality agreements with all third parties.

The My Aims website and app use cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your browser or device.

Types of cookies My Aims uses:

• Essential Cookies: Essential for maintaining login sessions and ensuring security. These cannot be disabled.
• Functional cookies: Helps remember your preferences such as language and settings.
• Analytics Cookies: Used to analyze My Aims platform usage and improve our services.
• Security cookies: Helps detect and prevent fraudulent activity.

You can manage cookies through your browser settings. Please note that disabling certain cookies may affect the proper functioning of some My Aims services.

My Aims employs industry-leading technical and organizational measures to protect your data. Our security infrastructure is continuously updated.

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
• Two-factor authentication (2FA): An additional layer of security for your account.
• Firewall Protection: Preventing unauthorized access and cyberattacks.
• Regular security audits: Periodic reviews by third-party experts.
• Data minimization: Only the minimum necessary data is collected and stored.
• Staff training: All My Aims staff receive regular training on data protection.

How long My Aims retains your data depends on the type of data and applicable legal requirements. Data that is no longer needed is securely deleted.

• Account Information: For the duration the account is active and up to 5 years after closure.
• Transaction Records: At least 5 years, in compliance with financial regulations.
• KYC Documents: 5–7 years as required by legal obligations.
• Gaming history: Up to 2 years after account closure.
• Customer support contact: Up to 2 years after resolution of an issue.

Once the legal retention period has ended, My Aims securely and completely deletes or anonymizes your data.

My Aims believes you should have full control over your own data. We therefore guarantee the following rights:

To exercise any of these rights, contact our support team. my aims will respond to your request within 30 days.

My Aims strictly ensures that no one under the age of 18 can access our platform. We take special care to protect the privacy of minors.

• Age verification is mandatory at the time of registration.
• Additional identity verification may be required in suspicious cases.
• If an account belonging to a minor is identified, it is immediately closed and the associated data is deleted.
• My Aims does not knowingly collect or store data from any minor.

As an international platform, My Aims may process your data on servers located in different countries. In all such cases, My Aims ensures that:

• Data transfers are carried out in accordance with international data protection standards.
• Adequate data protection measures are in place in the recipient country.
• All data is fully encrypted during transfer.
• Data protection agreements are in place with all third-party recipients.

My Aims always ensures that your privacy rights are fully protected during any international data transfer.

This Privacy Policy may be updated from time to time to reflect improvements to My Aims services or changes in applicable law.

• For significant changes, my aims will notify you in advance via email or in-app notification.
• The updated policy takes effect from the date it is published.
• Continued use of my aims after any changes will be considered acceptance of the updated policy.
• The "Last updated" date at the top of the page always reflects the most recent change.

You are encouraged to visit this page regularly to stay up to date with my aims' latest Privacy Policy.

If you have any questions, concerns, or complaints about this Privacy Policy, please reach out to my aims' Data Protection team. We take every message seriously.

• Email: [email protected] (typically responds within 24–48 hours)
• Live Chat: Available 24/7 on the My Aims website and app
• Data request: Send requests to access, correct, or delete your data to the same email